Policy
At Sculptedstudios, we understand that life can get busy and plans sometimes change. To help us provide the best possible experience for all our clients, please take a moment to read our cancellation and rescheduling policy below. This ensures we can manage our diary efficiently while maintaining fair access to appointments for everyone.
Cancellations
- WE KINDLY ASK FOR A MINIMUM OF 48 HOURS’ NOTICE IF YOU NEED TO CANCEL YOUR APPOINTMENT
- CANCELLATIONS MADE WITH LESS THAN 48 HOURS NOTICE WILL RESULT IN THE FULL LOSS OF THE TREATMENT PRICE
- CANCELLATIONS MADE WITH MORE THAN 48 HOURS’ NOTICE MAY HAVE THE DEPOSIT TRANSFERRED TO A NEW DATE (ONE TIME ONLY).
Booking & Deposits
- A NON-REFUNDABLE DEPOSIT OF £40 IS REQUIRED TO SECURE ALL APPOINTMENTS
- YOUR DEPOSIT WILL BE DEDUCTED FROM YOUR TREATMENT TOTAL ON THE DAY OF YOUR SESSION
- DEPOSITS ARE NON-TRANSFERABLE TO ANOTHER PERSON AND CANNOT BE HELD FOR FUTURE USE WITHOUT NOTICE
Rescheduling
- YOU MAY RESCHEDULE YOUR APPOINTMENT ONCE WITH AT LEAST 48 HOURS’ NOTICE
- FURTHER RESCHEDULES OR SHORT-NOTICE CHANGES WILL REQUIRE A NEW DEPOSIT
- APPOINTMENTS CAN BE RESCHEDULED BY CONTACTING US DIRECTLY VIA PHONE, EMAIL, OR MESSAGE DURING BUSINESS HOURS
No Shows
CLIENTS WHO DO NOT ATTEND THEIR APPOINTMENT WITHOUT PRIOR NOTICE WILL FORFEIT THEIR DEPOSIT AND MAY BE REQUIRED TO PREPAY IN FULL FOR ANY FUTURE BOOKINGS.
Late Arrivals
- PLEASE ARRIVE ON TIME FOR YOUR APPOINTMENT TO ENSURE YOU RECEIVE YOUR FULL TREATMENT
- ARRIVALS MORE THAN 10 MINUTES LATE MAY RESULT IN YOUR APPOINTMENT BEING SHORTENED OR RESCHEDULED, AND YOUR DEPOSIT MAY BE FORFEITED
Refunds
ALL DEPOSITS AND PAYMENTS ARE NON-REFUNDABLE.